Frequently Asked Questions
Please read our FAQ before sending us a message.
Standard shipping (Royal Mail Tracked 48) is £4.19 for any UK orders under £40. Standard UK Shipping is FREE for orders over £40. Standard shipping is untracked.
Royal Mail 24 Tracked shipping is £5.49.
We accept all major credit & debit cards. We also accept ApplePay and GooglePay.
All of our products have around a 12 month best before date from purchase if kept in a dry, dark and cool place. Keeping them in a kitchen cupboard is suitable.
We aim to process all orders within 1-2 business days, although it may take longer in busier periods.
You will receive either/or an email/SMS with tracking information for you order. You’ll be able to see if your order has despatched via this tracking.
Royal Mail aims to deliver Tracked 24 items the next working day, but it can take up to two working days.
Royal Mail aims to deliver Tracked 48 aims to deliver items within two to three working days.
Any orders placed over the weekend will be shipped as a priority on Monday.
Whilst Royal Mail make every effort to deliver these items within the above-mentioned timescales, this is not guaranteed. Matt Cooper Bites are not responsible or liable for any delay in deliveries for your selected delivery service from Royal Mail, for the above mentioned timescales.
Unfortunately, we don’t offer returns on our products. Any refunds will be at the discretion of Matt Cooper Bites.
No refunds or replacements will be issued for customers providing wrong contact and/or shipping information.
No refunds will be given for items that the customer no longer wants to keep.
Any refunds will be at the discretion of Matt Cooper Bites.
Products are processed and packed in a plant that handles nuts, peanuts, sesame, gluten, wheat, soya, celery, dairy and mustard.