CONTACT US

Standard shipping (Royal Mail Tracked 48) is £4.19 for any UK orders under £40. Standard UK Shipping is FREE for orders over £40. Standard shipping is untracked.

Royal Mail 24 Tracked shipping is £5.49.

International orders will be sent via Royal Mail Tracked International and any shipping costs will be visible in the checkout or cart once you have inputed your address and your location has been determined.

We accept all major credit & debit cards. We also accept ApplePay and GooglePay.

To find out when items are being restocked, visit the stock status updates page.

All of our products have around a 12 month best before date from purchase if kept in a dry, dark and cool place. Keeping them in a kitchen cupboard is suitable.

We aim to process all orders within 1-2 business days, although it may take longer in busier periods. 

You will receive either/or an email/SMS with tracking information for you order. You’ll be able to see if your order has despatched via this tracking.

Royal Mail aims to deliver Tracked 24 items the next working day, but it can take up to two working days.

Royal Mail aims to deliver Tracked 48 aims to deliver items within two to three working days.

Any orders placed over the weekend will be shipped as a priority on Monday.

Whilst Royal Mail make every effort to deliver these items within the above-mentioned timescales, this is not guaranteed. Matt Cooper Bites are not responsible or liable for any delay in deliveries for your selected delivery service from Royal Mail, for the above mentioned timescales. 

Unfortunately, we don’t offer returns on our products. Any refunds will be at the discretion of Matt Cooper Bites. 

Any queries in regards to defected products or incomplete delivery must be raised within 21 days of the confirmed delivery date as per Royal Mail tracking. Any queries raised past 21 days will not be eligible for investigation, replacement, or refund under any circumstances.

No refunds or replacements will be issued for customers providing wrong contact and/or shipping information.

A ‘Stop And Return‘ attempt can be made on orders that have already been despatched and not yet delivered to a wrong address. There is no guarantee that a stop and return will be successfully returned to Matt Cooper Bites LTD. Due to the costs associated with this, if a stop and return is successfully returned to Matt Cooper Bites LTD and you would like the order forwarding onto a new address, the cost of this will be £10 per order. Orders cannot be forwarded on until payment has been received.

No returns will be accepted for items.

No refunds will be given for items that the customer no longer wants to keep.

Any replacements or refunds will be at the discretion of Matt Cooper Bites. 

May contain tree nuts, peanuts, sesame, cereals containing gluten (wheat, barley & rye), lupin, soybeans, celery, milk, mustard and sulphites as this product is processed in a plant that handles these products.This information is attached to each individual physical product and is also listed on each individual product page.

It is the consumers responsibility to to decide whether any product sold by Matt Cooper Bites LTD is safe to consume.

We’re currently transitioning to a new recipe for some of our products — but don’t worry, the taste you love isn’t changing!

During this period, you may receive items with different ingredient labels depending on the batch. Rest assured, the ingredient list on the packaging accurately reflects the contents of that specific product.

For your safety — especially if you have allergies or dietary restrictions — please always check the ingredient label on the package before consuming.