Frequently Asked Questions

Please read our FAQ before sending us a message.

Postage is £3.49 for any orders under £25. Shipping is FREE for orders over £25. 

We accept all major credit & debit cards. We also accept PayPal, ApplePay and GooglePay.

All of our products have around a 12 month best before date from purchase if kept in a dry, dark and cool place. Keeping them in a kitchen cupboard is suitable.

All of our products are made fresh to order for optimal freshness, so please bare with us. We aim to process orders in 3-5 working days. Delivery should then take between 2-3 working days but we often get products out quicker.

Unfortunately, we don’t offer returns on our products. Any refunds will be at the discretion of Matt Cooper Bites. 

Products may contain traces of nuts and allergens. 

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IF YOUR QUERY IS IN REGARDS TO DELIVERY, PLEASE WAIT UNTIL IT HAS BEEN 5 DAYS SINCE YOUR ORDER WAS PLACED BEFORE CONTACTING US. DELIVERIES CAN TAKE UP TO 7 DAYS. THANK YOU!