Shipping policy

Shipping

We aim to process all orders within 1-2 business days, although it may take longer in busier periods. Business days are Monday-Friday (excluding Bank Holidays and Christmas period)

You will receive either/or an email/SMS with tracking information for you order. You’ll be able to see if your order has despatched via this tracking.

Royal Mail aims to deliver Tracked 24 items the next working day, but it can take up to two working days. Order Before 11am To Be Sent Same Day Mon-Fri (Exc Bank Hols).

Royal Mail aims to deliver Tracked 48 aims to deliver items within two to three working days.

During busier times, deliveries may experience delays or take longer than usual due to the amount of post in the Royal Mail network.

Any orders placed over the weekend will be shipped as a priority on Monday.

No collections happen on Saturdays or Sundays. No deliveries are made on Sundays.

Whilst Royal Mail make every effort to deliver these items within the above-mentioned timescales, this is not guaranteed. Matt Cooper Bites LTD are not responsible or liable for any delay in deliveries for your selected delivery service from Royal Mail, for the above mentioned timescales.