Terms of service

By placing an order, you are confirming you have read and accept our terms and conditions below.

Shipping

We aim to process all orders within 1-2 business days, although it may take longer in busier periods.

You will receive either/or an email/SMS with tracking information for you order. You’ll be able to see if your order has despatched via this tracking.

We choose the carrier for each order based on our business needs, and customers cannot select or request a specific carrier. The delivery service you choose at checkout (Standard or Next Day) determines the speed of delivery, not the carrier.

EVRI:

Evri Standard delivery aims to deliver within two to three days of dispatch.

Evri Next Day delivery aims to deliver the day after dispatch. Order before 11am to be sent the same day, Mon-Fri (excluding bank holidays).

Next Day delivery is not available to the postcodes listed below. Customers in these areas can order using Standard delivery only.

Postcodes where Next Day delivery is not available: GY, JE, IM, BT, HS, KW, ZE, TR1, TR2, TR3, TR4, TR5, TR6, TR7, TR8, TR9, TR20, TR21, TR22, TR23, TR24, TR25, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV30, IV31, IV32, IV36, IV60, IV63, PH3, PH5, PH6, PH7, PH10, PH11, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, AB4, AB5, AB10, AB11, AB25, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, DG3, DG4, DG6, DG7, DG8, DG9, FK17, FK18, FK19, FK20, FK21, FK22, G63, PA17 to PA80 (all postcodes in this range), KA27, KA28.

Evri delivers on Saturdays and Sundays as well as weekdays, so your parcel may arrive over the weekend.

Some remote or rural postcodes may take longer than the timescales above. Your tracking information will show the latest estimated delivery date.

During busier times, such as November to January, deliveries may be delayed or take longer than usual due to the volume of parcels in the Evri network.

Any orders placed over the weekend will be shipped as a priority on Monday.

No collections take place on Saturdays or Sundays.

Whilst Evri makes every effort to deliver within the above timescales, these are not guaranteed. Matt Cooper Bites Ltd is not responsible or liable for any delay in delivery for your selected delivery service from Evri, for the timescales mentioned above.

ROYAL MAIL:

Royal Mail aims to deliver Tracked 24 items the next working day, but it can take up to two working days. Order Before 11am To Be Sent Same Day Mon-Fri (Exc Bank Hols).

Next Day delivery is not available to the postcodes listed below. Customers in these areas can order using Standard delivery only.

Royal Mail aims to deliver Tracked 48 aims to deliver items within two to three working days.

During busier times, deliveries may experience delays or take longer than usual due to the amount of post in the Royal Mail network.

Any orders placed over the weekend will be shipped as a priority on Monday.

No collections happen on Saturdays or Sundays. No deliveries are made on Sundays.

Whilst Royal Mail make every effort to deliver these items within the above-mentioned timescales, this is not guaranteed. Matt Cooper Bites LTD are not responsible or liable for any delay in deliveries for your selected delivery service from Royal Mail, for the above mentioned timescales.

Returns, Replacements & Refunds

Reporting a problem
Any queries regarding faulty or damaged products or incomplete delivery must be raised within 14 days of the confirmed delivery date as shown by the carrier’s tracking. Any queries raised after 14 days will not be eligible for investigation, replacement, or refund, subject to your statutory rights.

Food products: storage, preparation and what is not a fault
Our products are food items and must be stored, prepared and cooked in line with the instructions on the packaging. We will not treat an item as faulty where the issue results from storage, handling or preparation that did not follow those instructions, including undercooking, overcooking or incorrect cooking times and temperatures. Personal taste, preference or expectation, such as a product being hotter, milder or different to what you imagined, is not a fault where the product matches its description.

Faulty, damaged or incorrect goods
If you believe an item is faulty or damaged, or we have sent the wrong or excess items, please contact us within 14 days of the confirmed delivery date with your order number, clear photos of the item and packaging, and the batch number and best-before date. Please keep the packaging until we have responded. For hygiene and safety reasons we may ask you to dispose of perishable items and provide photos instead of returning them.

If we agree that the item is faulty, damaged or incorrect, we will offer a replacement or refund. Where a return is needed, we will pay for the return postage and send you a return code with instructions on how to book it. Returns must be booked and handed to the carrier within 14 days of us sending the code.

Where a replacement or exchange has been sent on the condition that the original goods are returned, and they are not handed to the carrier within that period, Matt Cooper Bites Ltd reserves the right to issue an invoice for the value of the goods not returned, payable within 14 days of the invoice date.

Other returns
We do not accept returns where you no longer want an item or have changed your mind. In exceptional cases, we may agree to accept a return for a reason other than faulty goods or an error on our part. This is entirely at our discretion. Where we do, the return postage will be at your cost. We will confirm the postage cost to you before you book. We will send you a return code and instructions, and we will invoice you for the postage, payable within 14 days of the invoice date. We may instead deduct the postage cost from any refund due. Returned goods must be received by us within 28 days of the confirmed delivery date (as shown by the carrier’s tracking), unless a longer period is required by applicable law. Returns received outside this period may be refused. Returned goods remain your responsibility until received by us.

Unauthorised returns
Returns must be authorised by Matt Cooper Bites Ltd before any goods are sent back. If you send goods back without our authorisation, including by using any online returns service, label or code, we may refuse the return and send the goods back to your address. We will deduct from any refund or order balance due to you:

the cost of the return postage we have paid for the unauthorised return; and
the cost of sending the goods back to your address.

Where your order balance or refund is less than these costs, we will invoice you for the difference, payable within 14 days of the invoice date.

General
No refunds or replacements will be issued where the customer has provided wrong contact and/or shipping information.

Subject to your statutory rights, any refunds and replacement product(s) will be at the discretion of Matt Cooper Bites Ltd.

Nothing in this section affects your statutory rights.

Non-payment
If any amount due under this section is not paid by the due date, Matt Cooper Bites Ltd reserves the right to take reasonable steps to recover the outstanding amount, which may include commencing legal proceedings. You will be liable for any further amounts recoverable by law, including interest and the reasonable costs of recovery, such as court fees.

Mystery Box's and Bundles

By purchasing any Mystery Box Bundle or Mystery Bundle from our store, you agree to the following:

1. One Per Customer
Mystery Boxes are limited to one per customer. If multiple orders are placed, we reserve the right to cancel any additional orders.

2. What You’ll Receive
Each bundle is a surprise. All items are chosen by us, and you won’t be able to select or request specific products. Bundles may vary and can include a mix of current, discontinued, overstock, or exclusive items.

3. No Guarantees on Contents
We can’t guarantee any specific items, sizes, colours, or product types will be included. Part of the fun is the surprise.

4. Packaging & Product Condition
Items may come in different types of packaging, including non-retail or simplified packaging. Outer packaging may have minor cosmetic imperfections, which won’t affect the product itself.

5. Returns & Refunds
Because this is a mystery product, we don’t offer returns or exchanges if you simply don’t like the contents.
However, your statutory rights under UK consumer law are not affected. If an item is faulty, damaged, or not as described, please contact us and we’ll make it right.

6. Faulty or Damaged Items
If something arrives faulty or damaged, please get in touch within [X] days of delivery with photos. We’ll offer a replacement, refund, or store credit where appropriate.

7. Order Cancellation
We may cancel orders if we suspect misuse (such as multiple purchases, abuse of the offer, or resale).

8. Discounts & Offers
Mystery Boxes may be excluded from discount codes or promotions unless stated otherwise.

Refer a Friend Program

These Terms and Conditions (“Terms”) govern participation in the Matt Cooper Bites Ltd Refer a Friend Program (“Program”). By participating in the Program, you agree to be bound by these Terms.

1. Eligibility

1.1 The Program is open to existing customers of Matt Cooper Bites Ltd (“Referrer”).

1.2 A referred individual (“Referred Customer”) must be a new customer who has not previously placed an order with Matt Cooper Bites Ltd.

1.3 Both the Referrer and the Referred Customer must comply with these Terms to qualify for any reward.

1.4 Matt Cooper Bites Ltd reserves the right to determine eligibility at its sole discretion.

2. How the Program Works

2.1 Referrers may access their unique referral link via the Refer a Friend section within their customer account.

2.2 The Referrer must share their unique referral link directly with a prospective new customer.

2.3 To qualify:

The Referred Customer must:

Sign up using the Referrer’s unique referral link;
Place their first order with a subtotal of £25 or more (before discount and excluding shipping);
Apply the referral reward (currently £5 off) at checkout.

2.4 A referral will be deemed successful only once the Referred Customer’s qualifying order has been:

Fully completed;
Not cancelled;
Not refunded;
Not subject to chargeback or payment dispute.

2.5 Upon a successful referral, the Referrer will receive a £5 reward coupon.

3. Rewards

3.1 The Referred Customer will receive £5 off their first qualifying order over £25.

3.2 The Referrer will receive a £5 reward following a successful referral.

3.3 Rewards:

Have no cash value;
Are non-transferable;
Cannot be exchanged for cash;
Cannot be sold, assigned, or transferred;
Cannot be applied retrospectively to past purchases.

3.4 Rewards may not be combined with other promotional codes or offers unless expressly stated.

4. Expiry of Rewards

4.1 All rewards are subject to expiry.

4.2 The expiry date for each reward will be displayed within the customer’s account.

4.3 Expired rewards cannot be reinstated or extended.

5. Referral Limits

5.1 Customers may make up to 20 successful referrals per calendar year.

5.2 A “successful referral” is defined as one in which both the Referrer and the Referred Customer receive rewards.

5.3 Matt Cooper Bites Ltd reserves the right to limit additional referrals beyond this threshold.

6. Abuse, Fraud, and Misuse

6.1 The Program is intended for genuine referrals to friends, family, or personal contacts.

6.2 The following activities are strictly prohibited:

Self-referrals;
Creating multiple accounts;
Referring existing customers;
Posting referral links on coupon websites, discount forums, paid advertising platforms, or similar public distribution channels;
Spamming or unsolicited bulk distribution;
Any activity deemed fraudulent or abusive.

6.3 Matt Cooper Bites Ltd reserves the right to:

Withhold or cancel rewards;
Reverse rewards already issued;
Suspend or remove customers from the Program;
Cancel related orders;
Close accounts where misuse is suspected.

All determinations of abuse or fraud are at the sole discretion of Matt Cooper Bites Ltd.

7. Program Modifications and Termination

7.1 Matt Cooper Bites Ltd reserves the right to:

Modify these Terms;
Change reward amounts;
Change eligibility requirements;
Suspend or terminate the Program at any time.

7.2 Any changes will take effect immediately upon publication.

7.3 The Company shall not be liable for modification or termination of the Program.

8. General

8.1 These Terms are governed by the laws of England and Wales.

8.2 Participation in the Program constitutes acceptance of these Terms.

8.3 If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Gift Card Policy

This Gift Card Policy applies to all gift cards issued by Matt Cooper Bites (“we”, “us”, “our”) and redeemed on www.mattcooperbites.com By purchasing or using a Matt Cooper Bites gift card, you agree to the terms below.

1. General Information

Matt Cooper Bites gift cards are digital gift cards issued electronically and redeemable only on www.mattcooperbites.com Gift cards may be purchased for personal use or as a gift for another individual.

2. Expiry

All Matt Cooper Bites gift cards expire 12 months (1 year) from the date of purchase, in line with UK consumer law. Any remaining balance will be forfeited after the expiry date. Expiry dates cannot be extended, except where required by law. It is the responsibility of the purchaser and/or recipient to redeem the gift card before it expires.

3. Redemption

Gift cards can be redeemed at checkout on www.mattcooperbites.com by entering the unique gift card code. Gift cards may be used for full or partial payment of an order. If the order total exceeds the gift card balance, the remaining amount must be paid using another accepted payment method. Any unused balance will remain on the gift card until fully redeemed or expired.

4. Non-Refundable and No Cash Alternative

Gift cards are non-refundable and cannot be exchanged for cash, store credit, or any other form of payment, except where required by UK consumer law. Gift cards may not be resold or exchanged for value.

5. Lost, Stolen, or Misused Gift Cards

Gift cards should be treated as cash. Matt Cooper Bites is not responsible for lost, stolen, deleted, or misused gift cards. Gift card codes will not be replaced or refunded unless required by law. Unauthorised use of a gift card does not entitle the purchaser or recipient to a refund.

6. Promotional Offers

Gift cards cannot be used to purchase other gift cards. Promotional discounts, offers, or coupon codes do not apply to the purchase of gift cards unless explicitly stated. Gift cards may be used in conjunction with promotions on eligible products unless otherwise specified.

7. Returns and Refunds

If an order paid for with a gift card is returned or refunded in accordance with our Returns Policy and UK consumer law, the refund will be issued back to the original gift card. The original gift card expiry date will continue to apply. Refunds will not be provided in cash or to an alternative payment method unless required by law.

8. Fraud and Misuse

Matt Cooper Bites reserves the right to cancel or refuse redemption of any gift card where fraud, misuse, or unauthorised activity is suspected. Any such action will be taken in accordance with applicable UK and EU consumer protection laws.

9. Limitation of Liability

Nothing in this policy limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK or EU law. Subject to this, Matt Cooper Bites shall not be liable for any loss or damage arising from the use or inability to use a gift card, including expired, lost, or stolen gift cards.

10. Changes to This Policy

Matt Cooper Bites reserves the right to amend this Gift Card Policy at any time. Any changes will apply to gift cards purchased after the date of the update and will not affect existing statutory rights.

11. Contact

For any questions regarding gift cards, please contact us via the contact details available on www.mattcooperbites.com.

Promotions

All promotions and discount codes are only valid on full price items and items that are already reduced are not eligible – unless stated otherwise.

Wrong application or non application of any coupon codes cannot be retrospectively refunded or corrected by Matt Cooper Bites LTD.

We reserve the right to withdraw or amend any promotion at any time. If items purchased as part of this promotion are returned, refunds will reflect the discounted purchase price.

In the event of technical errors, including pricing glitches, the accidental application of discounts, or website malfunctions that result in incorrect or free items being added to orders, Matt Cooper Bites reserves the right to cancel, amend, or correct any affected orders.

Free delivery promotions apply to UK delivery addresses only and are calculated based on the final order total after all discounts and promotional codes have been applied, excluding delivery charges and taxes.

After Dark 2026 – Terms and Conditions

These terms cover two promotions run by Matt Cooper Bites Ltd in November 2026: the After Dark promotion (Part A) and the Golden Ticket Instant Win (Part B).

Part A: After Dark promotion

1. About the promotion

The After Dark promotion (the “Promotion”) is run by Matt Cooper Bites Ltd, a company registered in England and Wales under number 16110110, whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ (“we”, “us”, “our”).
The Promotion runs from 00:01 on 1 November 2026 until 23:59 on 1 December 2026 (UK time) on our website only. It does not apply to orders placed through any other retailer, marketplace or stockist.
The Promotion is made up of a series of offers that change during the Promotion period. Each offer, its dates and any conditions will be shown on our website while it is live. Offers may not be announced in advance.
Each offer is only available during the dates shown for it. An offer cannot be claimed, applied or refunded against an order placed outside those dates.
By placing an order under the Promotion, you agree to these terms and to our standard Terms of Service. If the two conflict, these terms apply to the Promotion.

2. Offer terms

Excluded products

Discounts and minimum spend offers do not apply to, and cannot be reached using, starter bundles, mystery bundles, mystery boxes, promotional boxes or gift cards. We may exclude other products, and these will be marked on the product page or shown at checkout.

Minimum spend

Where an offer needs a minimum spend, this is the subtotal of eligible products in a single order before any discount is applied. Delivery charges and excluded products do not count towards it.
Free delivery is worked out on your order total after discounts. This means you may qualify for an offer but still pay for delivery.

Discount codes

Some offers are applied automatically in your basket or at checkout. Others need a discount code. Some codes are only available to certain customers, such as early access customers or mailing list subscribers.
Only one Promotion offer or discount code can be used per order. The only exception is a free delivery code, which can be used alongside a Promotion offer.
Discount codes are for personal use only and must not be shared, published or resold. We may cancel any code that has been shared publicly or used in a way we believe is not genuine.

Free products and gifts

A free product is only available during the offer period it is advertised in, and only when the qualifying subtotal is met in a single order. Unless stated otherwise, it is limited to one per order.
Free products and gifts have no cash value and cannot be swapped for cash or credit. If a free product or gift sells out, we may offer an alternative or withdraw it.
All offers are available while stocks last.

Bundles and boxes

Products included in any Promotion offer, including free products, gifts, bundles and boxes, may change. Details will be shown in the product description.
Promotional bundles and boxes may be sent in different packaging from that shown, or without a box. This does not affect the products or their value.
Golden Ticket scratch cards included with orders are covered by Part B below. A missing, lost or damaged Golden Ticket is handled under Part B, not under our standard returns, replacements and refunds terms.

3. Delivery

The Promotion is available for delivery to UK addresses only.
Some postcodes are not eligible for next day or other express delivery services. Available options will be shown at checkout.
November is our busiest period, so dispatch and delivery may take longer than usual.

4. Returns and refunds

Returns, refunds and cancellations for Promotion orders are covered by our standard Terms of Service. Your statutory rights are not affected.

5. Our rights

We may change, pause, extend, withdraw or end the Promotion, or any offer, discount or code within it, at any time at our discretion.
We may cancel or refuse orders where we reasonably believe the Promotion is being misused, such as bulk buying for resale, multiple accounts, or codes being shared publicly.
If a pricing or discount error appears on our website, we may cancel any affected order and give you a full refund.
These terms are governed by the law of England and Wales.

Questions about the Promotion? Contact us at customerservices@mattcooperbites.com.

Part B: Golden Ticket Instant Win

Key terms (summary)

Every order over £40 placed on mattcooperbites.com between 00:00 on 1 November 2026 and 23:59 on 30 November 2026 (UK time) gets one free Golden Ticket scratch card in the parcel, subject to availability.
Every card wins. Only 2,000 Golden Tickets available. Once they’re gone, they’re gone. Prizes available include up to 2 Yearly Supplies (worth £635 each), 10 Monthly Supplies, 20 Weekly Supplies, money off (up to £20 or 25%), free products and free delivery.
UK residents aged 18+ only. Discount codes are single-use and can be used from 1 December 2026 until 31 March 2027.
Yearly, Monthly and Weekly Supply prizes must be claimed by 23:59 on 31 March 2027 at customerservices@mattcooperbites.com.
Promoter: Matt Cooper Bites Ltd. Full terms below.

The promoter

The promoter is Matt Cooper Bites Ltd, a company registered in England and Wales under number 16110110, whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ (“we”, “us”, “our”). Contact: customerservices@mattcooperbites.com.

Who can take part

The promotion is open to UK residents aged 18 or over who place an order on mattcooperbites.com for delivery to a UK address.
Our employees, their immediate families and anyone professionally connected with the promotion cannot take part.

How to get a Golden Ticket

A “Qualifying Order” is an order placed on mattcooperbites.com between 00:00 on 1 November 2026 and 23:59 on 30 November 2026 (UK time) where the amount paid for products is more than £40.00, after any discounts and excluding delivery charges and gift card purchases. Orders placed through any other channel (for example marketplaces or wholesale) do not qualify.
Each Qualifying Order receives one Golden Ticket scratch card, packed in the parcel. You get one card per order, whatever the order value.
Only 2,000 Golden Tickets are available. Once they’re gone, they’re gone: when all 2,000 cards have been handed out, the promotion closes, even if this is before the end of the qualifying period. Qualifying Orders placed after that will not receive a card. We will show on mattcooperbites.com/pages/golden-ticket-scratch-cards when cards have run out.
We may extend the period for Qualifying Orders (for example while stocks of cards last) by publishing a new end date on mattcooperbites.com/pages/golden-ticket-scratch-cards before the current period ends. Whenever you receive your Golden Ticket, all codes must be used and all prizes claimed by 23:59 on 31 March 2027 (UK time). After that date, codes will not work and unclaimed prizes are forfeited.
If a Qualifying Order is cancelled, or refunded so that the amount paid for products falls to £40.00 or less, the Golden Ticket for that order is void and we may cancel any code on it that has not yet been used.
Missing, lost or damaged cards: if a claim under this section is accepted, we will email you a code for 10% off selected items, on the terms set out for that prize below, except where a replacement card is sent for a missing card as described below. This is the only remedy for a missing, lost or damaged card.
Card missing from your parcel: we video every order being packed. If you tell us your Golden Ticket was missing, email us within 14 days of delivery with your order number. We will check the packing footage for your order. If the footage shows a Golden Ticket was packed, your claim will be refused. If the footage shows no Golden Ticket was packed, we will send you a replacement card if any are still available. If none are available, we will email you a code for 10% off selected items instead.
Lost parcel: if your parcel is confirmed as lost by our courier, email us within 14 days of the date it was due with your order number. A parcel shown by the courier as delivered is not a lost parcel.
Damaged card: if your Golden Ticket arrives damaged so that the code cannot be read, email us within 14 days of delivery with your order number and a photo of the whole card, front and back. We may ask you to send us the card. Cards damaged after delivery, including by scratching, are not covered.
Claims must be made from the email address used for the order. Only one claim can be made per Qualifying Order. We may refuse any claim where we reasonably believe the claim is false, the card has been used, sold or passed on, or the same person or address has made repeated claims. Our decision on claims under this section is final.

Prizes and odds

Every Golden Ticket wins one prize. Prizes were allocated at random across all 2,000 printed cards before distribution, and cards are handed out in random order. The prizes available are Yearly, Monthly and Weekly Supplies, money off, percentage off selected items, a free blend or curry kit, and free delivery.

The full prize table, showing the number of each prize, the odds per card and the value, is available on the Golden Ticket scratch cards page at mattcooperbites.com/pages/golden-ticket-scratch-cards.

Odds are per card and are rounded. Odds and numbers of prizes are based on all printed cards. Not every printed card may be handed out, so not every prize listed may be won.

Prize details

Supply prizes: “blend”, “curry kit” and “side” mean products in those categories as shown on our website (standard 100-120g bags, plus Masala Chips Seasoning 50g as a side); “red food colouring” means one bottle of our red food colouring. Boxes, bundles, gift sets and limited editions are excluded. The winner chooses the flavours. We will email you to confirm your choices; if we do not hear back within 14 days, we will send a selection of our choosing. Each supply prize is sent free to one UK address in one delivery (a large delivery may arrive in more than one box) within 14 days of your choices being confirmed. It cannot be split into several deliveries over time or exchanged for cash. Please check best-before dates on arrival.
Yearly Supply: 24 blends, 24 curry kits, 24 sides and 12 red food colourings.
Monthly Supply: 2 blends, 2 curry kits, 2 sides and 1 red food colouring.
Weekly Supply: 1 blend, 1 curry kit, 1 side and 1 red food colouring.
Free blend or curry kit: one item of your choice from our Golden Ticket gift range (Tikka Spice Blend, Spicy Tikka Spice Blend, Seekh Kebab Mix, Tandoori Lamb Mix, Onion Bhaji Mix, Garlic Chilli, Rogan Josh, Dopiaza, Butter Chicken, Madras and Tikka Masala Curry Kits, subject to availability) free with one future order using the code on the card. Add the item you want to your basket; the code works when your basket, including the free item and before the code is applied, totals at least £28.99 (after any other discounts, excluding delivery). If you have more than one eligible item in your basket, the free item will be the lowest-priced one.
Free delivery: free standard UK delivery on one future order using the code on the card.
£20 off, £10 off and £5 off: the stated amount off one future order using the code on the card, when the products in that order (after any other discounts, excluding delivery) total at least £70, £45 or £30 respectively. The discount cannot be more than the order value and no change or credit is given.
25%, 20% and 15% off selected items: the stated percentage off selected items in one future order using the code on the card, when you spend at least £40, £35 or £30 respectively on selected items (after any other discounts, excluding delivery). “Selected items” means all products on our website except the excluded products listed below.
10% off selected items: 10% off selected items in one future order of any value using the code on the card. It can be used on selected items that are already on offer (product discounts), but not together with any other order-wide discount, free delivery code or other Golden Ticket code.
Excluded products: the £20 off, £10 off, £5 off, 25%, 20%, 15% and 10% off codes cannot be used on the Mystery Mega Box, the Mystery Bundle, the Mega Bundle, any Starter Bundle, the Curry Kit Save 25% Bundle, any promotional box, or gift cards. These products do not count towards the minimum spend for those codes.
For all money-off, percentage-off, free item and free delivery prizes: each code is single-use, valid from 00:00 on 1 December 2026 until 23:59 on 31 March 2027 (codes will not work before 1 December 2026, including during the After Dark promotion), and can only be used on mattcooperbites.com. Only one Golden Ticket code can be used per order, and, except for 10% off selected items as described above, codes cannot be combined with other discounts or offers. Expired codes will not be reissued.

Claiming Weekly, Monthly and Yearly Supply prizes

Supply prizes cannot be redeemed at checkout on our website. To claim one:
1. email customerservices@mattcooperbites.com with the subject “Golden Ticket claim”, between 1 December 2026 and 23:59 on 31 March 2027;
2. include the claim code from your card, the order number of the order your card came with, your full name, delivery address and phone number, and a photo of your scratched card;
3. we will reply within 5 working days to confirm your prize and ask which flavours you would like (blends, curry kits and sides of your choice, subject to availability);
4. if you do not reply with your choices within 14 days, we will choose a selection for you;
5. we will send your prize free of charge, in one delivery, to a UK address within 14 days of your choices being confirmed (a large delivery may arrive in more than one box).
We may ask for the original card to be posted to us before sending your prize. Please keep your card until your prize has arrived.
We will check every claim against our secure list of winning codes. Cards that are damaged, illegible, altered, copied, counterfeit or obtained other than as set out in these terms are void. Each code can be claimed once.

Unclaimed prizes

Any prize that is not used or validly claimed by 23:59 on 31 March 2027, and any prize on a card that is not handed out, will not be awarded and will be withdrawn at our discretion. We are under no obligation to reallocate or re-offer it, although we may choose to do so in a separate promotion with its own terms.

General

Prizes are as stated. There is no cash alternative and prizes cannot be transferred or sold. If a product becomes unavailable for reasons beyond our control, we may substitute a product of equal or greater value.
Our products contain allergens. Allergen information is shown on each product page and on the packaging. Please check before choosing your prizes.
Printing and technical errors: if a card is misprinted, damaged, shows a prize that does not match our secure list of winning codes, or a code does not work because of a technical fault, we will first try to fix the problem so you receive the prize you won. Where a card is void because of such an error, or a fault affects more cards or prizes than stated in these terms, we will offer each affected customer an alternative of 10% off selected items (or another prize of equal or greater value) instead. We will not be required to award more prizes of any type than the numbers stated in the prize table.
Codes found to have been shared publicly, sold or used fraudulently may be cancelled. We may disqualify anyone we reasonably believe has broken these terms or tried to manipulate the promotion.
We may cancel, suspend or change the promotion if circumstances outside our reasonable control make this necessary. If we do, we will try to minimise the effect on customers and will honour valid prizes already won.
We will publish or make available the first name and county of the Yearly, Monthly and Weekly Supply winners on request by emailing customerservices@mattcooperbites.com within three months of 31 March 2027. Winners may object to this information being published or ask for it to be limited. Where required, we may need to share details with the Advertising Standards Authority.
We will use personal data only to run this promotion and deliver prizes, in line with our privacy policy at mattcooperbites.com/policies/privacy-policy and UK data protection law.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer. We are not responsible for claims or emails that are lost, delayed or incomplete for reasons outside our control.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
By taking part, you agree to these terms.

Food Allergens

This information is attached to each individual physical product and is also listed on each individual product page.

It is the consumer’s responsibility to decide whether any product sold by Matt Cooper Bites LTD is safe to consume.

For your safety — especially if you have allergies or dietary restrictions — please always check the ingredient label on the package before consuming.

May contain tree nuts, peanuts, sesame, cereals containing gluten (wheat, barley & rye), lupin, soybeans, celery, milk, mustard and sulphites as this product is processed in a plant that handles these products.

Intellectual Property & Image Use

All images, graphics, and content displayed on this website are the exclusive property of Matt Cooper Bites Ltd, unless otherwise stated. These works are protected by copyright, trademark, and other intellectual property laws.

You are not permitted to copy, download, reproduce, distribute, publish, display, or use any of our images or content for commercial or non-commercial purposes without our prior written consent.

Any unauthorized use of our images or content may result in legal action, including (but not limited to) claims for damages, injunctive relief, and recovery of legal costs.

We actively monitor the misuse of our intellectual property online and offline.

Last updated 20/10/26

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AUTHENTIC TASTE

All of our products replicate the taste of your favourite takeaway - and yes, we do mean that!

Cheaper ALTERNATIVE

Our products cost a fraction of the price compared to what you would pay for a takeaway without compromising taste

customer satisfaction

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